iMechanic BD collects personal information necessary to provide our repair and service warranty, which may include your name, phone number, email address, and billing address, alongside details related to your device such as its model, serial number, or issue description. We do not store sensitive financial information such as credit card numbers, mobile banking PINs, national ID numbers, passports, or driving licenses. Payments are processed securely through authorized payment gateways, and we never store your card or banking credentials.

We use your personal information to process orders, complete repair services, manage warranty claims, provide customer support, and communicate service updates. Your information helps us verify transactions, prevent fraud, improve our website's functionality, and enhance overall user experience. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

iMechanic BD takes reasonable technical and administrative measures to protect your personal data from unauthorized access, misuse, or disclosure. Our website operates in a secure hosting environment and uses encrypted payment gateway integrations for all online transactions. Access to customer information is restricted to authorized personnel only.

We retain your personal information for as long as necessary to provide services, maintain warranty records, comply with legal obligations, resolve disputes, and enforce our agreements. Service and transaction records may be stored for accounting, tax, and business reporting purposes. Once personal data is no longer required for a legitimate business or legal reason, it is securely deleted or anonymized.

Our website uses cookies primarily for authentication, security, and improving user experience. Cookies help us recognize returning users, maintain session information, and analyze website performance. We may also use third-party services, such as analytics tools, that use cookies to understand visitor behavior and improve our services. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.