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Come visit our friendly team at one of our offices. Here's everything you need to know about returning a product and how refunds are processed.
Before you return
If you choose to return a product, you must send it back within three (3) days of delivery. The product must be sent back in its original poly packaging, intact. If the packaging has already been opened or broken upon delivery, please do not accept it from the courier and inform us immediately. The reason for return must be valid and must meet the acceptance conditions below.
Delivery of the wrong item.
Delivery of a defective product.
Delivery of products with missing components.
How it works
If the product is not available in iMechanic BD stock, we may cancel the order within five (5) working days. If you agree to wait, the order can remain in open, processing, or hold status for a maximum of 30 days.
If an advance payment was made and the order is cancelled due to stock unavailability, you'll receive a full refund within 1–15 working days. Any cashback already received will be adjusted against the refund amount.
If you cancel a confirmed order after making an online payment, iMechanic BD will deduct the online gateway transaction fee before disbursing the refund.
Damages due to the product's misuse.
Incidental damage due to product malfunction.
Any consumable product that has been used or installed.
Items with serial / UPC numbers tampered with or missing.
Any damage or defect not protected under the manufacturer's assurance.
Any product returned without its original packaging and accessories, including the retailer's packaging and any other items originally included in the shipment.
Replacement of a product is subject to availability at iMechanic BD — you may need to wait a few extra days to receive it. Please read the product description, price, and warranty policy carefully before placing an order. Once an order is placed, we cannot offer a refund if the product is not compatible with your device, if you change your mind about using it, or if you mistakenly believed it was a different product.
Shipping charges are non-refundable. If your issue matches our return policy, you can return the item to iMechanic BD at your own cost. We will inspect the product and send a replacement, if required, in line with our cost policies.
