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Our return and refund process is designed to be simple, transparent and fair.
Simple process
Contact our support team with your order details and explain the issue.
Our team reviews the product condition and verifies the return request.
Once approved, we process the replacement or eligible refund.
The product arrived damaged or defective.
The wrong product was delivered.
The received item does not match the confirmed order.
The product has a verified manufacturing issue.
Products damaged due to misuse or accidental damage.
Products with signs of unauthorized modification.
Items returned without required order information.
Products outside the applicable return period.